Shipping Policy
All orders are shipped Monday - Friday between 10am and 3pm CDT/CST.
Orders placed on Saturday or Sunday are prepared and shipped out starting Monday.
- Merchandise shipping is limited to delivery within the United States and APO/FPO addresses. We currently do not ship to international addresses.
- Multiple items in one order must ship to one address only.
Damaged Shipments
- Two Mill Twenty is not responsible for damaged orders by postal carriers. If your order is damaged in transit, please contact us immediately at info@twomilltwenty.com to start a claim with the postal carrier. If your order was damaged, you must attach a photo of the damaged box and contents with your order number in your email. Once the claim has been accepted and approved by the postage carrier, we will refund your order total in full including any shipping fees. If your order claim has not been accepted by the carrier, you will not be refunded for the order. Please allow at least 14 days for the claims processes to complete.
Lost / Stolen Shipments
- Two Mill Twenty is not responsible for lost shipments by postal carriers or stolen packages. Customers are responsible for providing a safe and secure shipping address where packages are not accessible to the public.
- Two Mill Twenty is not able to verify prior to shipping if your shipping address has a secure mail room, package receiving area, gated entry or authorized signer. If your shipment appears to be lost after checking your tracking information, please contact us immediately with your order number at info@twomilltwenty.com to start a claim with the postal carrier. Once the claim has been accepted and approved by the postage carrier, we will refund your order total in full including any shipping fees. If your order claim has not been accepted by the carrier, you will not be refunded for the order. Please allow at least 14 days for the claims processes to complete.